Refund policy

Returns are no fun.

You don't like returns. We don't like returns. However, if you've got one, we are here to help make this as easy as possible.  The important and technical information is spelled out below, but if you've got questions, just give us a call or shoot us an email and we'll make sure we get you answers.

Return Policy Guidelines

  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. Any item we receive in a used or damaged condition may incur a restocking fee of up to 40%. Basically, if you mount it, use it, light it on fire, or cause any other sort of damage or destruction, we can't use it or sell it.
  • Returns must be initiated within 30 days of the delivery date for a full refund. Return shipping costs are the responsibility of the customer. We can't drag this on forever; you know what I mean?
  • Returns that are not in the same condition that you received it (unworn or unused, and in its original packaging) or are outside of the 30-day return window will have return eligibility determined on a case-by-case basis and be subject to restocking fees noted above. Please note, we reserve the right to deny returns that do not meet the above criteria.
  • If we ship the wrong item, we will send a prepaid return label so you can send the item back to us at no cost to you. If we mess up, we'll own it.

Return Shipping

Return shipping costs are the responsibility of the customer. However, to better serve you, we are happy to provide a prepaid return label. Our competitive shipping rates often allow for substantial return shipping savings. After we get the product(s) back, we simply deduct the cost of the return label from the refund amount. Don't worry, we'll let you know ahead of time what the cost will be.

Cancellations / Refused Delivery

Customers who contact us to cancel a shipment after the product has shipped or who refuse delivery will be charged a return shipping fee that will be deducted from their refund.

Initiate A Return

To start a return, contact us at sales@rideordietire.com. Please be sure to include the name on your order, order number, and relevant details regarding the reason for the return.